Purplemoon Marketplace Return Policy
The below policy pertains to Purplemoon products. This may differ for 3rd party items.
As we are a custom shop and each product is handcrafted uniquely, unless the item you purchased is damaged, Purplemoon Marketplace does not accept returns or exchanges. If you receive a defective item, please notify us with the product and problem details, along with a photo of the damage. Please then allow up to 3 business days for review of your issue. We will then reach back out to you with the next steps.
If you need to reach out regarding a shipping or product issue, please notify us using the link to the right of this page. Make sure to include your order number in the subject field for quicker and smoother service.
Notify us of Shipping Issues Here
Community Policy / Guidelines
To make sure that the community continues to be a place that’s safe, welcoming and respectful
- Respect other members’ privacy, and protect your own. Don't share private or personally identifying information in public areas of the site. This includes, but is not limited to, transaction details, personal contact details and the verbatim contents of private correspondence.
- Be honest and transparent about who you are. Don't use a fake identity.
- Be respectful towards other sellers and, when in doubt, lead with kindness, assume best intentions and act on that basis. Don't use community spaces to publicly disparage a specific seller, a Purplemoon representative, shop, listing or category of item.
- Community tools or spaces used to interfere with another seller’s business is strictly prohibited.
- Spam is strictly prohibited. This includes unsolicited or duplicate posts or links to your shop, fundraisers, surveys, social media or other promotional content.
- Don't use community spaces to harass other sellers. Similarly, don't post content in community spaces that may promote, provoke, support, or glorify hatred, misinformation, that are in violation of Purplemoon's policies and code of ethics.
- Harrassment of any type from any member of the community will not be tolerated in any form.
PURPLEMOON CODE OF ETHICS
***Purplemoon Marketplace takes the safety and transparency of our community extremely seriously. ANY actions that are on the prohibited list above will be met with IMMEDIATE dismissal from our community without warning***
Purplemoon Marketplace strives to provide safe and successful community for its artisans and clients